Authenticating Your Email Domain

Authenticating your email domain is a trust mechanism. It tells the inboxes of your Contacts that Transpond is allowed to send as your domain, and so they will let the emails through. This process requires making some small changes to your DNS settings, which will be covered in this article.

Who can use this feature? All Staff

Available on: Free, Starter, Growth, Advanced and Ultimate

How to Authenticate Your Email Domain

  1. Once you have added and verified your Email Domain, go to your profile picture in the top right of Transpond > Account Settings
  2. Choose My Domains
  3. Next to your verified domain, click the button to Authenticate Domain

  1. If you have access to your DNS settings to make this change, choose Start Now

    If needed, you can use the link to send authentication instructions to a colleague instead. It also includes a checkbox that will invite them to join Transpond as an Admin user if that works better.

  2. From the dropdown list, choose your domain provider. If not shown, select "Manual Setup" instead
  3. Log in to your DNS provider’s account and find your domain’s DNS settings

📙 Learn how to update your DNS Settings in popular DNS providers.

  1. Once you have located them, click Continue in Transpond
  2. Copy the DKIM (CNAME) and SPF (TXT) values provided
  3. Add those records to your domain’s DNS settings and wait up to 48 hours for the changes to update.

If you already have an SPF Record, do not create a second SPF record. Instead, edit the existing one. Insert: include:spf.ourmailsender.com  before the final mechanism (e.g. ?all  or ~all    ).

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