Manage Your Subscription, Billing and Payments

Managing your subscription and billing ensures your account continues running smoothly without interruptions. By understanding how pricing, payments, and contact limits work, you can stay in control of your costs, avoid unexpected upgrades, and make sure your campaigns keep sending without disruption.

What are the Transpond pricing plans?

Transpond offers four paid plans, each designed to support different levels of usage and features. Plans mainly differ by features and number of active contacts.

• Starter: A simple, cost-effective plan for sending campaigns. Includes up to 25,000 active contacts, one automation, multiple mailboxes, and web tracking.
• Growth: Adds more flexibility with unlimited automations, up to three social campaigns, more mailboxes for reply tracking, additional users, and up to 50,000 active contacts.
• Advanced: Includes more advanced tools such as a shared email and chat inbox for Conversations, higher social campaign limits, more users, and up to 100,000 active contacts.
• Ultimate: The most comprehensive plan. Includes unlimited contacts, users, social campaigns, Conversation inboxes, reply tracking mailboxes, and web tracking sites.

A free plan is also available with up to 250 contacts and limited features. You can find the full feature comparison table on our signup page.

How billing works:

Your plan is based on the number of contacts that have been active during your billing period. This helps ensure you’re paying based on actual usage.

For example, if you have 100,000 active contacts at any point during your billing period, you’ll need a plan that supports that level (such as Advanced or Ultimate). Even if contacts are later removed or made inactive, they still count if they were active during that period.

What counts as a chargeable contact?

Only contacts that are Active, or have been active during your billing period, are counted.

A contact is considered active if they:

• Are not on the denylist
• Have not hard bounced, or soft bounced three or more times in a row
• Have not been set to inactive in every group before the current billing period
• Have not been unsubscribed from every group

This ensures you’re only billed for contacts you can realistically engage with.

What happens if I go over my limit?

If you exceed your contact limit, Transpond will automatically upgrade your account to the next appropriate tier. This helps prevent any disruption to your campaigns.

• You’ll be billed pro-rata for the upgrade
• If needed, your plan tier will also increase
• You’ll receive email notifications in advance as you approach your limit

This gives you time to adjust your contacts or upgrade manually if preferred.

How do payments work?

When you choose a plan, you’ll be asked to add a payment card. Payments are securely processed via Stripe, Transpond does not store your card details.

Your card will be charged:

• Monthly or annually, depending on your billing choice
• Based on your selected plan and contact usage

If your usage increases beyond your plan limits, your account may be automatically upgraded and billed accordingly. You’ll always receive advance notice before this happens.

You can also change your plan at any time.

How to add multiple payment cards

Adding multiple cards helps ensure your service continues without interruption if one payment method fails.

To add a new card:

1. Click on your profile picture in the top menu bar > Account Settings
2. Go to the Subscription tab
3. Click + Add Payment Method under Payment Method
4. Enter your card details and click + Add Card

Transpond accepts Visa, MasterCard, and American Express.

What happens if payment fails?

If a payment cannot be processed:

• Transpond will retry the payment for three days
• If unsuccessful, your account will be paused

While paused:

• You can still access your data
• You won’t be able to send emails

Once payment is resolved, full functionality will be restored.

How do I change my plan?

You can upgrade or downgrade your plan at any time.

1. Click on your profile picture in the top menu bar > Account Settings
2. Go to the Subscription tab
3. Click Manage Subscription
4. Select your plan, contact limit, and billing period (monthly or annually)
5. Add or confirm your payment method if needed

If you upgrade, any unused time on your current plan will be credited towards the new plan. This ensures you only pay for what you use.

How do I download my payment receipts?

To download an invoice or receipt:

1. Click on your profile picture in the top menu bar > Account Settings
2. Go to the Payments tab
3. Find the relevant receipt
4. Click the three-dot menu and select Invoice

The invoice will download automatically to your computer.

How do I cancel my account?

You can cancel your account at any time.

1. Click on your profile picture in the top menu bar > Account Settings > Subscription
2. Scroll to the bottom and click Close Your Account
3. (Optional) Tell us why you’re cancelling
4. Enter your password and confirm

Once cancelled, your account will be closed immediately and billing will stop.