Exporting Your Data

Exporting your data gives you a copy of your contacts, templates, and reports so you can use them outside of Transpond. This can be useful for backups, sharing data with your team, analysing performance, or importing into another tool.

Exporting Contacts

Transpond provides a simple way to export contact data. This is helpful if you want to create a backup of your data or if you are moving your audience to another tool. You can choose to export all contacts or apply filters to export specific contacts. The export is

How to Export Contacts

1. Go to Contacts
2. Switch to the Export tab
3. Choose All Contacts or use the dropdowns to select a specific group, segment, or contact status
4. Click Export Contacts to begin

The file will download to your computer. You can also re-download past exports from the export history. Your CSV file contains:

• Email address
• First name and last name
• Custom fields
• Tags
• Last send, open, click, and bounce dates

Before You Use Your Export

Reviewing your file first can help avoid issues later:

• Check that column headers match the fields you need
• Remove any fields you don’t plan to use
• Confirm that consent and opt-in fields are clearly labelled

Exporting Email Templates

You can export your templates as HTML files and reuse them outside of Transpond. This helps you keep your existing designs without rebuilding them from scratch. To export a template:

1. Go to Campaigns > Templates
2. Click the three-dot menu next to the template you want
3. Select Export HTML

The file will download to your computer. Repeat for each template you want to keep.

Exporting Campaign Reports

Reports give you a record of past performance, which can be useful for internal reporting or analysis.

How to Export Campaign Reports

1. Go to Campaigns
2. Click Reports in the top right
3. Click Create a Report
4. Choose your report settings and click Run

Once ready, the report will download to your computer. Repeat for any campaigns you want to keep records of.

Exporting via the API

If you need more flexibility or want to automate exports, you can use the Transpond API. It provides structured access to contacts, campaigns, automations, and reporting data. You can find more information on that here.

Before You Finish

Before closing or downgrading your account, make sure you’ve saved everything you need:

• Export all required contact lists
• Download or recreate important templates
• Save any reports needed for compliance or internal use

When you're ready, you can close your account by going to Account Settings > Subscription, scrolling to the bottom of the page, and selecting Close Your Account. For more detailed instructions, see our How to close your account guide.

Once your account is closed, your data will no longer be accessible and billing will stop immediately.