Exporting Your Data

Exporting your data gives you a copy of your contacts, templates, and reports so you can use them outside of Transpond. This can be useful for backups, sharing data with your team, analysing performance, or importing into another tool.

Who can use this feature? Anyone

Available on: Free, Starter, Growth, Advanced and Ultimate

Exporting Contacts

Your contacts are often the most important data to export. Most platforms support CSV uploads, making it easy to reuse your contact data when needed.

How to Export Contacts

Go to Contacts
Switch to the Export tab
Choose All Contacts or use the dropdowns to select a specific group, segment, or contact status
Click Export Contacts to begin

The file will download to your computer. You can also re-download past exports from the export history. Your CSV file contains:

Email address
First name and last name
Custom fields
Tags
Last send, open, click, and bounce dates

Before You Use Your Export

Reviewing your file first can help avoid issues later:

Check that column headers match the fields you need
Remove any fields you don’t plan to use
Confirm that consent and opt-in fields are clearly labelled

Exporting Email Templates

You can export your templates as HTML files and reuse them outside of Transpond. This helps you keep your existing designs without rebuilding them from scratch. To export a template:

Go to Campaigns > Templates
Click the three-dot menu next to the template you want
Select Export HTML

The file will download to your computer. Repeat for each template you want to keep.

When using your exported template in a different platform or tool it is important to note that:

Some styling may look different in other tools
Merge tags and platform-specific variables will need updating
Dynamic content rules will need to be recreated manually

Exporting Campaign Reports

Reports give you a record of past performance, which can be useful for internal reporting or analysis.

How to Export Campaign Reports

Go to Campaigns
Click Reports in the top right
Click Create a Report
Choose your report settings and click Run

Once ready, the report will download to your computer. Repeat for any campaigns you want to keep records of.

Exporting via the API

If you need more flexibility or want to automate exports, you can use the Transpond API. It provides structured access to contacts, campaigns, automations, and reporting data. You can find more information on that here.

Before You Finish

Before closing or downgrading your account, make sure you’ve saved everything you need:

Export all required contact lists
Download or recreate important templates
Save any reports needed for compliance or internal use

Once your account is closed, this data will no longer be accessible.