Setting Up Your Account

When you first log in to Transpond, there are a few steps to complete before you can start sending emails. This setup helps ensure your account is ready to use and supports reliable email delivery from the start.

Complete the account questionnaire

Before you can send emails, you’ll need to complete a short questionnaire about how you plan to use Transpond.

This helps us:

• Understand your intended use
• Identify any potential issues early
• Ensure your emails are delivered reliably

You’ll see a link to the questionnaire at the top of the platform. You’ll continue to be prompted to complete it until it has been submitted.

What happens next

Once you’ve submitted the questionnaire:

• Your responses are reviewed
• Your account is approved
• You’ll be able to start sending emails

If there are any issues or missing information, you may be contacted for further details.

Creating a new Company

If you need to manage more than one business, you can create additional Companies in Transpond.

To create a new Company:

1. Click your Company Name in the top right corner
2. Click Company Switcher
3. Click Add New Company
4. Enter the company name and click Continue

You’ll be switched to the new Company and asked to complete the setup process for it.

Switching between Companies

If you have access to multiple Companies, you can switch between them at any time.

To switch Companies:

1. Click your Company Name in the top right corner
2. Click Company Switcher
3. Select the Company you want to use

This allows you to manage multiple businesses while keeping their data separate.